Our training programs transfer real-world CX and design thinking capabilities to your team – so you solve problems independently, innovate continuously, and sustain transformation long after we’re gone.
Our Training Programs
Practical courses that build lasting CX and design thinking capabilities
Customer Experience in the African Context
Designing Experiences that Truly Work for African Markets
Explore what makes African customers unique – culture, trust, informality, price sensitivity, digital leapfrogging, and community influence. This course unpacks how to design CX strategies that reflect local realities while still meeting global standards.
You’ll learn to:
Decode African customer behaviours and expectations
Design for scale, inclusion, and infrastructure gaps
Go deeper than NPS and CSAT. This course focuses on empathy as a strategic business capability – helping teams design experiences that resonate emotionally and drive loyalty.
You’ll learn to:
Apply practical empathy tools in CX design
Translate customer emotions into actionable insights
Design thinking isn’t just for designers. This course shows how anyone – from CX leads to operations teams – can apply design thinking to solve everyday business and customer problems.
Innovation often dies in corporate environments. This course focuses on navigating politics, hierarchy, KPIs, and risk aversion while still driving meaningful change.
You’ll learn to:
Make design thinking work in complex organisations
Linda’s training didn’t just teach us design thinking – it transformed how our entire team approaches problems. Six months later, we’re still using the frameworks daily. Best training investment we’ve made.
Sarah Kimani
Head of Customer Experience, Financial Services
Ready to Build Internal CX Capability?
Whether you need a single workshop or a comprehensive training program, let’s discuss how we can equip your team with the skills to drive CX transformation independently.
